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Project Management
Our project management model delivers a holistic approach to planning and guiding project processes from start to finish. The processes are guided through five stages: initiation, planning, executing, controlling, and closing. Each stage is critically monitored and corrective action instituted should the need arise.
Customer Relationship Management
Customer relationship management embraces all aspects of dealing with our customers, including the learners, stakeholders, subject matter specialists and field service. The primary goal is to improve long-term growth and profitability through a better understanding of customer needs. We aim to provide more effective feedback and improved integration to better gauge the return on investment (ROI) specifically for our stakeholders.
Reporting
Projects are dynamic. The Project Status Report outlines the progress made in areas such as scope, time, cost, risk and the meeting of expected outcomes. Reports are issued monthly.
Database and Management Information Systems
Critical to the efficiency of a successful project is the Management Information System (MIS) that is deployed by Star Schools. All learner, educator and school information is captured and maintained for the purposes of statistical analysis, user administration and management, profiling and communication.
